New

To create a new score for the survey, use tool New.

See Add/Setup form below for a discussion of the fields for a score.

Setup

To modify an existing score, use the Setup tool.

See Add/Setup form below for a discussion of the fields for a score.

Add/Setup form

The following fields are available for a score:

• Score name: defines the name of the score as it will be shown to respondents and in reports. The score name is required for each of the languages for the survey.

• Maximum: the maximum value for the score. The maximum value is used only to compute the score as a percentage. In general, the maximum value should be adjusted when the points structure of the survey is changed. The maximum value can be estimated automatically by the system using the button.  The estimation is computed by taking into account the question answers with the maximum point values and the maximum number of allowed answers for the questions.

Note that using the calculate button computes an estimated value for the maximum as a one-time operation. Changes to the point structure for the survey after the estimation is performed will not be reflected in the maximum score.

• Adjustments to maximum: the value for the maximum score can be adjusted to a lower value automatically based on the respondent's answers. Supported adjustments include:

'Other' answers for multiple choice questions and matrices: the maximum score will be decreased by the maximum point value for multiple choice question and matrices where the respondent chooses the 'Other/NA' answer.

Unanswered questions: the maximum score will be decrease by the maximum point value for questions for which the respondent does not provide an answer.

Unanswered matrix rows: the maximum score will be decrease by the maximum point value for matrix row for which the respondent does not provide an answer.

Note that due to adjustments, it is possible for the maximum score to reach 0 or a negative value.

• Format: defines how the score will be displayed to respondents and in reports.

Absolute: the score is displayed as a point value

Percentage: the score is displayed as a percentage. The percentage is the point value attained by the respondent divided by the maximum value for the score after adjustment (see above for a discussion of adjustments). If the maximum point value is 0, then the percentage will not be calculated and the score will not be shown.

Absolute and percentage: both the absolute point value and the percentage (see above) will be shown.

Note that if the point value for the respondent's answer is not defined (i.e., none of the answers have a point value defined for them), then the score will not be displayed.

Edit

To define the points for the score based on the respondent's answers, use the Edit tool.

Copy

To copy a score, use the Copy tools. The points assigned to each question are copied also.

Delete

To delete a score, use the delete tool. Once deleted, a score cannot be recovered.

Move up or down

To change the position of a score, use the Move up or Move down tools. The order of the score determines how they are displayed in the completion email or the completion page when tag [AllScores] is used to reference the scores (see discussion of the tag in field completion email).

Note that field "Score key" in the table defines the tag to use in the completion email or the completion page to include the score.