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Online survey software  - 

Survey Software Frequently Asked Questions

General questions

  • Do you provide a discount for academic or non-profit institutions?
    Yes. All academic and non-profit institutions get a 10% discount. Call us for details.
  • Do you accept purchase orders?
    Yes. At checkout you get the option of printing a quote that you can fax or email to us with your purchase order. For hosted accounts, we only accept purchase orders for yearly plans.
  • Do you support the creation of online surveys in foreign languages?
    Our survey software is designed to allow you to create surveys in any language, and each survey can be designed for multiple languages (no need to create several copies of the same survey). We also provide 34 language specific spell-checkers to assist you.

Survey software questions

  • How do you deliver the software?
    Once you complete the payment, you will be directed to our "Account" area where you can download the software. The most recent released version is always available for download from your account
  • Do you provide a trial version?
    Yes. We provide a free hosted account where you can try the survey software. We do not offer a trial download. However, we offer a 100% 30-day money back gurantee so you can can buy the software risk free.
  • What are the software requirements for running the online survey software?
    Server: Windows 2003 (or higher) with IIS version 6 (or higher) with ASP.NET version 3.5 SP1
    Database: SQL SERVER standard or free express edition, version 2005 (or higher) OR Oracle standard or free express edition, version 11 (or higher)
  • What are the hardware requirements? The computer hardware required to install Novi Survey and run it with good performance depends on how many responses you are planning to gather. A standard configuration with the web and database server software installed on the same computer is as follows:
    1 dual or quad core CPU (Xeon preferred)
    4 GB RAM
    Fast disks configured as either raid 1 or raid 5.
    Space available on the disk should be 5 GB or more.
    This configuration is suitable for most customers.
  • We do not have a server in-house. Can we host the survey application at an ISP?
    Yes. However, your ISP must meet the system requirements specified above.
  • Is it easy to install and configure the survey software application?
    Installing the online survey software is just a matter of copying the files to your web-server folder. All configurations can be done from the web browser. For detailed instructions on how to install the survey software, view the installation guide

Hosted online survey service questions

  • Where is you data center located?
    All our servers and data reside in our highly secure data center located in the USA in the state of Massachusetts.
  • Can I cancel my hosted account at any time?
    Yes. You can cancel your account at any time from the account page. The account will remain active until the end of the subscription period. After the end of the subscription period, you can still access your account but it will default to the free account settings
  • Are there any extra charges on top of the monthly fee?
    There are no extra charges or fees beyond the fixed monthly fee.
  • Can I get get a copy of my data?
    You can export all responses at any time to a flat file using the Browse or the Reports features.

Other questions, suggestions?

  • We love to hear from you, please call us at 781-547-7739 and we will be more than happy to answer your questions or hear your feedback.

References

Documentation Installation Guide
Software License
On Demand License

Online Survey Software Help

Add Images In Survey Invitations
Add Links To Web Sites In Surveys And In Reports
Adding A Comment Field
Adding A New Question
Adding Or Setting Up An Organization
Address Book
Alert - Conditions
Alert - Main
Alert List
Alerts
Allowing To Answer A Question As 'Not Applicable'
Browse Responses
Captcha
Create A New Survey
Customize Messages Shown To Respondents
Defining Points For Questions
Demographic Question
Edit Library
Edit Report Section
Edit Section
Edit Section Element
Edit Survey Page
Email Invitations
Embed Parameter Values In Surveys
Exporting And Printing Reports
File Format For Persons And Users
File Synchronization
File Upload Question
Folder List
Generation Pipes
How To
Html
Image
Import And Export Of Translations
Import Elements
Import Options For A Multiple Choice Question From Excel
Interpret Errors That Can Occur When Taking A Survey
Invitation Group - Email
Invitation Group - Invited People
Invitation Group - Main
Invitation Group - Parameters
Invitation Group - Schedule
Invitation Group List
Invitation Report
Landing Page
Libraries
Library Detail
Library List
Login
Matrix And Multi-Matrix
Modify Or Hide Question Numbering In Survey Pages
Move Elements
Multiple Choice Question
Open Csv Exports In Excel 2003
Open Ended Question
Organization List
Organizations
Page Conditions
Page Detail
Page Divider
Person List - Main
Person List - Persons
Popups, Javascript, Cookies
Portal
Presentation Elements
Question Pipes
Questions
Ranking Question
Report List
Report Section Detail
Report Section List
Report Sections
Reports
Reports - Display Options
Reports - Main
Request Support
Response Export Options
Score Definition - Interpretations
Score Definition - Partial Scores
Score Definition - Total Score
Scoring Of Surveys
Search And Replace Within A Survey
Section List
Sections And Timers
Shorthand Notation
Skip Logic
Specify A Language In The Survey Deployment Url
Spell Check The Content Of A Page
Start Adding Or Editing A Template
Start Adding Or Setting Up A Survey
Substitution Pipes
Survey - Completion
Survey - Deployment
Survey - Ip Addresses
Survey - Main
Survey - Messages
Survey - Responses
Survey List
Survey Page List
Survey Pages
Survey Set Up
Synchronization
System Configuration
Template List
Templates
Templates - Check Box
Templates - Fonts
Templates - Layout
Templates - Main
Templates - Matrices
Templates - Navigation
Templates - Progress
Templates - Radio Button
Templates - Ranking
Text
Upload Images
Use Condition Operators
Use Novisurvey With Firefox
Use The Color Picker
Use The Rich Text Editor
User Privileges
User Profile
Viewing And Managing Groups Of Persons
Web Connect
Welcome
Work With Page Conditions And Skip Logic
Work With Tables