Survey Software Frequently Asked Questions
- Do you provide a discount for academic or non-profit institutions?
Yes. All academic and non-profit institutions get a
10% discount. Call us for details.
- Do you accept purchase orders?
Yes. At checkout you get the option of printing a quote that you can fax or email to us with your purchase order. For hosted
accounts, we only accept purchase orders for yearly plans.
- Do you support the creation of online surveys in foreign languages?
Our survey software is designed to allow you to create surveys in any language, and each survey can be designed for multiple
languages (no need to create several copies of the same survey). We also provide
language specific spell-checkers to assist you.
Survey software questions
Online survey tool questions
- Can I cancel my hosted account at any time?
Yes. You can cancel your account at any time from the account page. The account will remain active until the end of the
subscription period. After the end of the subscription period, you can still access your account but it will default to
the free account settings
- Are there any extra charges on top of the monthly fee?
There are no extra charges or fees beyond the fixed monthly fee.
- Can I get get a copy of my data?
You can export all responses at any time to a flat file using the Browse or the Reports features.
- Where is you data center located?
All our servers and data reside in our highly secure
Located in Boston Massachusetts, our data center is a secure facility equipped with ultra reliable connectivity,
multiple high-speed fiber networks, and the latest in physical and digital security to service and protect
located in the USA in the state of Massachusetts.
Electricity is fed into the building through multiple entrances with redundant power feeds. We have
a 1-megawatt diesel generator supporting the data center in the event of a power failure. In addition,
a UPS Battery Backup System that is monitored and maintained, protects the data center power system.
Our data center has a fully redundant data center grade HVAC system. The system is powered with a redundant
cooling tower and air handlers equipment that maintains temperature and humidity to rigid industry standards.
The facility is also equipped with electronic smoke and fire detector systems.
Other survey software questions or suggestions?
- We love to hear from you, please call us at
781-547-7739 and we will be more than happy to answer your questions or hear your feedback.